Shipping Policy

US version updated: November 1, 2026

At Ayan Leather, we carefully prepare, inspect, and package every order before shipping it to customers worldwide.

Website: www.ayanleather.com

1. Shipping Carriers

We ship worldwide using trusted international courier services, including:

• SkyNet Worldwide Express

• UPS

• FedEx

The shipping carrier may vary depending on the destination, package size, service availability, and delivery requirements.

2. Handling & Processing Time

Our standard handling and processing time is:

1–3 business days

Once your order has been processed and handed over to the shipping carrier, the estimated delivery time begins.

3. Standard Shipping

Our standard international shipping delivery time is approximately:

5–7 business days

This is an estimated transit time after the order has been processed.

Delivery times may vary depending on the destination, customs procedures, courier operations, weather, public holidays, and other circumstances outside our control.

4. Tracking

All shipped orders include tracking information.

Once your order has been dispatched, we will provide a tracking number when available so you can monitor your shipment.

Please note that tracking information may take some time to appear after the courier receives the package.

5. Duties-Paid Delivery to the United States

US orders are delivered duties paid. Import duties are handled through our shipping service. Customers pay shipping charges shown at checkout. Any applicable sales tax is displayed at checkout; duties-paid delivery does not mean that sales tax or shipping is free.

6. International Shipping

We ship internationally to destinations where our courier services are available.

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Street address

• Apartment or unit number, if applicable

• City

• State/Province

• Postal/ZIP code

• Country

• Valid phone number

An incorrect or incomplete address may cause delivery delays or additional shipping charges.

7. Shipping Delays

We work hard to deliver orders within the estimated timeframe, but delays can occasionally occur because of:

• Customs clearance

• Courier delays

• Severe weather

• Public holidays

• Transportation disruptions

• Incorrect address information

• Government restrictions

• Unexpected international shipping issues

The stated delivery time is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.

8. Customs Clearance

For duties-paid US orders, customs authorities may still perform routine inspections or require additional information.

Such procedures may occasionally cause delivery delays.

Ayan Leather cannot control the processing time of customs authorities.

9. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of:

• The damaged product.

• The outer shipping package.

• The shipping label.

• Any visible damage to the packaging.

We will review the situation and work with the courier to find an appropriate solution.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local courier.

You may also contact us for assistance.

10. Failed Delivery or Returned Packages

If a customer refuses delivery, fails to respond to the courier, does not provide required information, or provides an incorrect/incomplete address, the package may be returned to the sender.

Additional shipping charges may apply if the customer requests that the package be shipped again.

11. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, product, package size, weight, and shipping service.

12. Delivery Address Changes

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We will try to accommodate address changes before the order is dispatched.

Once the package has been shipped, an address change may not be possible and may require additional charges from the courier.

13. Contact Us

If you have questions about shipping, tracking, delivery, VAT, or your order, please contact Ayan Leather through our website:

Website: www.ayanleather.com

We are committed to providing reliable worldwide shipping, fast handling, tracking, and a smooth delivery experience for our customers.

Ayan Leather — Quality Leather. Made to Last.