Refund policy
Return & Refund Policy
US version updated: November 1, 2026
At Ayan Leather, we want you to be completely satisfied with your purchase. Every product is carefully inspected and prepared before it is shipped. If your order does not meet your expectations, we are happy to assist you with an eligible return or exchange.
Website: www.ayanleather.com
1. Return Window
For US orders placed from November 1, 2026, the return-request window is 14 days after delivery. Earlier orders retain the return terms offered when purchased, including any 30-day window.
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and unworn.
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The item must be in its original condition.
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The item must not have stains, odors, damage, alterations, or visible signs of wear.
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All original tags and packaging should be included where applicable.
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Proof of purchase or your order number must be provided.
Returns that do not meet these conditions may be refused or may be subject to a reduced refund.
2. Items That Cannot Be Returned
The following items are generally not eligible for return:
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Custom-made or personalized products.
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Products that have been altered at the customer's request.
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Items damaged after delivery through improper use or care.
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Items showing signs of wear or use.
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Final-sale items, when clearly identified as final sale at the time of purchase.
If you are unsure whether your item qualifies, please contact us before sending it back.
3. Wrong Size or Fit
Because our leather products may have a different fit depending on the style, we strongly recommend checking the size chart before placing your order.
If you receive the wrong size and the product itself is in unused, original condition, please contact us within 14 days of delivery.
Where available, we may offer an exchange for another size. Any difference in product price or applicable shipping charges may apply.
4. Damaged or Defective Items
If your order arrives damaged, defective, or materially different from the product you ordered, please contact us promptly after discovering the issue. This request does not shorten any rights or remedies available under applicable law.
Please provide:
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Your order number.
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Clear photographs of the item.
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Photographs of the packaging if it was damaged during shipping.
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A brief description of the issue.
After reviewing the information, Ayan Leather may offer a replacement, exchange, repair, or refund as appropriate.
Please do not return a damaged or defective item before contacting us.
5. Wrong Item Received
If you receive an incorrect item, please contact us promptly after discovering the issue. This request does not shorten any rights or remedies available under applicable law.
After verification, we will work with you to arrange the appropriate replacement or refund.
6. Change-of-Mind Returns
If you simply change your mind about your purchase, the item may be returned within the applicable 14-day return period, provided it meets all return conditions.
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for the cost of return shipping.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.
7. How to Request a Return
To start a return, please contact us through our website or the contact information provided with your order.
Include:
Order Number:
Customer Name:
Item You Want to Return:
Reason for Return:
Photos, if applicable:
Our customer service team will review your request and provide return instructions if your return is approved.
Please wait for return approval and instructions before shipping an item back to us.
8. Return Shipping
For returns caused by:
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Change of mind
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Incorrect size selected by the customer
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Personal preference
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Other customer-related reasons
the customer is generally responsible for return shipping costs.
If the return is due to:
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A defective product
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Damage during delivery
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An incorrect item shipped by Ayan Leather
we will work with you to resolve the issue and may cover reasonable return shipping costs where appropriate.
9. Refunds
Once your returned item is received and inspected, we will notify you whether your return has been approved.
Approved refunds will normally be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear in your account, depending on your payment provider or financial institution.
Ayan Leather is not responsible for additional processing time imposed by banks, credit-card companies, payment gateways, or other financial institutions.
10. Exchanges
If you would like to exchange an eligible item for another size or product, please contact us within the applicable return period.
Exchanges are subject to product availability.
If the replacement product has a different price, the applicable price difference may need to be paid or refunded.
11. International Orders, Duties & Taxes
For orders delivered to the United States, import duties are paid through our shipping service. Customer-paid shipping charges and any applicable sales taxes are shown at checkout.
Customs inspections may still affect delivery timing.
Where applicable, refunds will be processed according to the return conditions described in this policy and applicable law.
12. Return Inspection
All returned products are inspected before a refund or exchange is approved.
If an item is returned with signs of use, damage, alteration, stains, odors, or other conditions that were not present when it was shipped, Ayan Leather may decline the return or reduce the refund where permitted by applicable law.
13. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, please:
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Check your bank or payment account.
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Contact your payment provider or bank.
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Allow additional processing time if required.
If you still have not received your refund, please contact us at the contact information provided on www.ayanleather.com.
14. Cancellation Requests
If you need to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests received before the order enters processing or production. Once an order has been shipped or a customized product has entered production, cancellation may no longer be possible.
15. Custom & Personalized Products
Custom-made, personalized, or specially manufactured products may not be eligible for return because they are produced specifically for the customer.
However, if a customized product arrives defective, damaged, or materially different from the approved specifications, please contact us so we can review the issue and provide an appropriate solution.
16. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any rights that you may have under applicable consumer protection laws.
Where mandatory consumer laws provide additional rights, those rights will apply.
17. Contact Us
If you have questions about a return, exchange, or refund, please contact Ayan Leather through our website:
Website: www.ayanleather.com
We are committed to handling every eligible return fairly and providing our customers with a positive shopping experience.
Ayan Leather — Quality Leather. Made to Last.